Anti-money laundering policy (AML Policy) / Know Your Customer Policy (KYC Policy)

The Know Your Customer Policy (KYC Policy) and the Anti-Money Laundering Policy (AML Policy) are important tools that help the Services to protect themselves from fraud and prevent any illegal activity. The following are the main principles of KYC and AML policies (AML /KYC Policies) that are implemented in Services:

1. Customer identification
Bongo checks the identity of each client and their financial history to exclude the possibility of a client being associated with money laundering or terrorist financing. This check takes place before the start of the game and during the customer service.

2. Age verification
Bongo verifies the age of its customers to ensure that they have reached the minimum gambling age. Various methods can be used to do this, such as requesting proof of age or using verified databases.

3. Transaction monitoring systems
 uses transaction monitoring systems to identify suspicious transactions and activities related to money laundering or terrorist financing.

4. Checking the source of funds
 can check the source of the funds the client is using to play. For this, additional information about income, tax returns, bank accounts, etc. may be requested. If there are suspicions that the client is using illegal funds for the game, information about this will be transferred to law enforcement agencies.

5. Personnel training
 personnel are trained on how to effectively identify clients, check the sources of their funds, recognize suspicious transactions and activities related to money laundering or terrorist financing, and how to act in such cases.

6. Security
 provides a set of measures to ensure the safety of its customers and protect them in a timely manner from fraud and identity theft in an appropriate way.

7. Compliance
Bongo complies with anti-money laundering and anti-terrorist financing laws, including reporting and information-sharing requirements with law enforcement.

8. Monitoring client accounts
Bongo monitors client accounts and transactions in order to promptly identify suspicious activities or transactions related to money laundering or terrorist financing.

9. Monitoring customer activity
Bongo monitors the activity of its clients in order to detect suspicious activity, such as large deposits or withdrawals of funds, increased activity during certain periods of time, etc. If a client is suspected of engaging in illegal operations, steps will be taken to prevent such activity.

10. Regular update of AML /KYC policies
 regularly updates its AML /KYC Policies in accordance with changes in legislation and regulatory requirements, as well as new methods and schemes of fraud and money laundering.

11. Implementation of technological solutions
 may use technology solutions such as transaction monitoring systems and data analysis software to improve the effectiveness of the fight against fraud, money laundering, and terrorist financing.

12. Cooperation with law enforcement agencies
Bongo may, if necessary, cooperate with law enforcement authorities, and provide them with the necessary information and documentation when investigating suspicious transactions.

13. Saving records
Bongo maintains a record of all customer-related transactions and documents for a reasonable period of time to allow for audit and investigation if necessary.

The Refund Policy of Bongo is outlined below:

1. After using Bongo's alleged deposit (including the bonus), refunds cannot be processed

2. Refund requests must be made within the first 24 hours of the alleged transaction or within 30 days if a player claims that another individual (or a minor) has accessed their Player Account. These requests should be sent via the following link  link. 

3. We retain the right to delay any refund or reverse transaction until we are satisfied with the identity of the Player Account User, ensuring that any payment made to us will be honored after a refund has been processed. If we request it, you must provide notarized identification or any other certified identification as per the laws of your jurisdiction. Failure to provide such identification within five (5) days of our request will result in the closure of your Player Account, forfeiture of all funds in your Player Account, and a final, binding decision that cannot be appealed.

4. Players must play games fairly and must not attempt to influence the outcome in any way. This includes using computer aids, mathematical equations, betting systems, and so on.

5. Bongo casino will review refund requests, and players will receive a response within five working days after the funds have been reviewed and restored.
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